What you will need
- An iPhone, iPad, or iPod
- A Mac or PC with iTunes installed
- USB cable to connect your iPhone, iPad, or iPod
Before you begin
If you don't already have iExplorer installed, click here for more information, or download it using the link below.Download for PC
Opens in a new tab
On the Device Overview screen, click on Media Folder under the Files tab. This will open the main directory of your Media folder. Within it, you'll see several subdirectories which organizes information more specifically. To open and work with a subdirectory, double-click any directory. You'll see Books, which is your iBooks data. You'll also see iTunes_Control which is your iTunes media files. Recordings contains your Voice Memos, and DCIM contains your Camera Roll photos.
From the Device Overview screen, click on Apps under the Files tab. This will open the main directory for your iOS applications. Each App will have it's own folder. To open or work with an App directory, double-click any App.
On the Device Overview screen, click on Backups under the Files tab or click on the specific backup datatype such as Messages, Notes, Contacts, Calendars, Safari, Voicemail, and Call History under the Data tab. Once you choose to make a backup or use the last backup, you can navigate between backup data by clicking on one in the left panel.
You can even browse your backed up Apps data as well as other iOS data in the Backup Explorer section.
Have questions that aren't addressed here? Please visit our Support Center for iExplorer FAQs.
Feel free to contact us if your problem persists.